Frequently Asked Questions
You may place your order online, by signing up on our website. We can even take your order over the phone.
Cost of delivery or shipping depends on the weight of the item and delivery location. You will see the shipping cost displayed on the shopping cart.
We accept PayPal, Visacard and Mastercard.
Orders automatically receive a tracking number. If you don’t receive it, you may contact us.
All goods must be paid in full before dispatch and will be shipped either the same day or the next business day. If any items are out of stock, customers will be notified within 1 working day via email or phone. Buyers in Australia should receive their order within 7 business days. Overseas orders will take extra time depending on location and will be advised the approximate time frame when the order is processed.
Yes, most certainly you can, subject to some conditions as outlined in our policies. For further details, please see our Delivery & Return Policy.
If the product is defective you can choose to be refunded or receive an exchange.
Yes, we accept orders from all over the world.
Our store is online only. We do not have an offline retail outlet. Orders may be made online, or via email or phone. But if you are in Brisbane, Australia, you can certainly visit our office. We would be delighted to help you in any possible way we can.
Please contact us to arrange your pick up.
All products carry the size charts wherever required. However, we understand that sometimes choosing the correct size might be difficult. If you need any help, please feel free to contact us.
You can edit your details by logging into your account.
A link to reset your password will be present in the account login page. If you face any difficulty, kindly contact us.
If you are having any difficulties with the website, you can email: email@example.com
Kindly contact us and it will be resolved in the best manner possible.